When you visit any of the Govt. offices for any specific reason, the employees will never care about the things happen around. They won't even respond to ur queries.They think of themselves that they are the bosses of the Indian Govt.
If you follow the rules and regulations and try to go by honesty, then damn sure that your work will be delayed and never has a solution.
This letharginess prevails with all the employees in those offices irrespective of designations etc.
If this thing is not there, then definitely our Govt. office will function properly and do the needful to our country.